Orders

Manage orders from the moment they arrive.

When an order comes in

New orders appear in Sales → Orders with a Pending status. Each row shows the customer name, items ordered, total amount, and whether it is a delivery or pickup order. Click any order to open it.

Order statuses

Orders move through a simple flow. Click the status button on the order to advance it to the next step.

Payment

Orders are paid online before you see them. By the time an order lands in your dashboard, the customer has already completed payment.

Payment status shows as Paid when money has been collected, or Refunded if you processed a refund.

Order detail

Click any order to see the full detail page:

• Line items— product name, variant, modifiers, quantity, and price for each item
• Customer info— name, email, and phone number
• Delivery address— full address with area, block, street, and any delivery instructions (delivery orders only)
• Order timing— when the order was placed and any scheduled time
• Payment status— payment method and whether it has been collected

Fulfillment

Delivery orders: if you use Armada, a driver is dispatched automatically when you mark the order as Ready. If you use your own delivery team, hand the order to your driver and mark it Ready yourself.

Pickup orders: the customer is notified when you mark the order as Ready. They come to your branch to collect it.

Refunds

Open the order detail page and click Refund. The refund amount goes back to the customer through the original payment provider. Any inventory that was deducted for the order is automatically reversed.

Scheduled orders

Customers can place orders for a future time slot. These appear in your order list with a scheduled time badge showing when the order should be ready. Prepare them when the scheduled time approaches — they follow the same status flow as regular orders.